Guest Experience Agent - Seasonal with Resort Perks

Killington Pico Ski Resort; Mendon, Killington (VT, VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Season pass for employee and dependits

Discount programs across resort

Job summary

Killington Pico Ski Resort is seeking Guest Service Agents to assist guests from around the world with day tickets, season passes, and resort services. The role is a seasonal, full-time/part-time position based indoors, with a focus on delivering outstanding customer experiences in a fast-paced mountain environment.

You will greet guests, manage online purchases, answer inquiries, and handle payments while maintaining a high standard of service and safety in all weather conditions.

Qualifications

• Advanced computer skills required; proficient with MS Office.
• Experience with resort POS systems desirable; RTP One is a plus.
• Must be able to type accurately and efficiently.
• High school education or current enrollment required.

Responsibilities

• Greet and assist guests with online purchasing and ticket pickup.
• Answer phones and texts; describe offerings and troubleshoot issues.
• Process credit card transactions and direct guests to services.
• Maintain a clean, safe environment and support resort operations.
• Assist with snow removal and share duties across departments.
• Provide exceptional guest experience and resolve issues promptly.

Skills

Computer skills

MS Office

Typing

POS system experience

RTP One familiarity

Education

HS education or currently enrolled

Tools

RTP One

Job description

Killington Pico Ski Resort is seeking Guest Service Agents to assist guests from around the world with day tickets, season passes, and resort services. The role is a seasonal, full-time/part-time position based indoors, with a focus on delivering outstanding customer experiences in a fast-paced mountain environment.

You will greet guests, manage online purchases, answer inquiries, and handle payments while maintaining a high standard of service and safety in all weather conditions.