Seasonal Remote Customer Support Specialist

Williams-Sonoma, Inc.; Phoenix (AZ); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Bonuses

Training & development

Job summary

Williams-Sonoma, Inc. is hiring a Customer Service Representative for seasonal full-time roles, with remote options available in Phoenix, AZ. You’ll be the first contact for customer inquiries, delivering clear, empathetic resolutions and maintaining high service standards.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and a problem-solving mindset. Training provided; opportunities for advancement and employee discounts.

Qualifications

• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills and the ability to de-escalate and resolve issues professionally.
• Problem-solving mindset with the ability to think fast and adapt.
• Integrity and reliability—do the right thing, even when no one is watching.
• Comfortable working in a fast-paced environment with performance goals.
• Proficient with technology and navigating multiple systems.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism and ensure a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue resolution.

Skills

Customer service

Communication skills

Problem-solving

Tech-savvy

De-escalation

Job description

Williams-Sonoma, Inc. is hiring a Customer Service Representative for seasonal full-time roles, with remote options available in Phoenix, AZ. You’ll be the first contact for customer inquiries, delivering clear, empathetic resolutions and maintaining high service standards.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and a problem-solving mindset. Training provided; opportunities for advancement and employee discounts.