Seasonal Remote CSR — Fast-Paced Help & 40% Discount

Remote Jobs; Madison (WI); Remote; USD 16,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Bonuses for top performers

Training opportunities

Job summary

Williams-Sonoma, Inc. in Madison, WI is seeking Seasonal Full Time Customer Service Representatives to support customers remotely during the holiday season.

This role is open to remote work in Madison, WI and offers a $15.00/hour wage with training and potential for early conversion based on performance. You will handle inquiries by phone, troubleshoot issues, process adjustments and returns, and maintain product knowledge while delivering excellent service and meeting performance goals.

Qualifications

• 1+ years of customer service experience
• Strong communication skills
• Problem-solving mindset
• Integrity and reliability
• Comfortable working in a fast-paced environment
• Tech-savvy — navigate multiple systems

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Skills

Customer service

Communication

Problem solving

Integrity

Multitasking

Tech-savvy

Job description

Williams-Sonoma, Inc. in Madison, WI is seeking Seasonal Full Time Customer Service Representatives to support customers remotely during the holiday season.

This role is open to remote work in Madison, WI and offers a $15.00/hour wage with training and potential for early conversion based on performance. You will handle inquiries by phone, troubleshoot issues, process adjustments and returns, and maintain product knowledge while delivering excellent service and meeting performance goals.