Seasonal Remote CSR - Elevate Customer Delight & Discounts

Talentify; Grand Rapids (MI); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Early conversion opportunities

Recognition incentives

Training & coaching

Job summary

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to support customers remotely from Grand Rapids, MI. You will handle inquiries, resolve issues with empathy, and maintain high service standards during the peak season.

Ideal candidates bring 1+ year of customer service experience, strong communication, and a problem-solving mindset. Training and discounts are part of the benefits package.

Qualifications

• 1+ year of customer service experience (retail, call center, or hospitality preferred).
• Strong communication skills with the ability to de-escalate and resolve issues professionally.
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone.
• Actively listen to customer concerns and provide clear, accurate, empathetic resolutions.
• Handle escalations with professionalism to ensure a smooth resolution process.
• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.
• Uphold company values by providing honest, ethical, and transparent support.
• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.

Skills

Customer service exp

Communication skills

Problem solving

Integrity & reliability

Adaptability

Tech savvy

Job description

Williams-Sonoma, Inc. is seeking Seasonal Full-Time Customer Service Representatives to support customers remotely from Grand Rapids, MI. You will handle inquiries, resolve issues with empathy, and maintain high service standards during the peak season.

Ideal candidates bring 1+ year of customer service experience, strong communication, and a problem-solving mindset. Training and discounts are part of the benefits package.