Seasonal Remote Call Center Rep — Tax Services

Accounting Aid Society; Detroit (MI); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Accounting Aid Society is seeking a Call Center Representative to handle inbound and outbound calls, screen clients for eligibility, and schedule tax service appointments. This role supports 100% remote work with an initial week in the main office for training.

The position requires a high school diploma, 2+ years in call center work, and proficient computer skills. Compensation is $16.00 per hour with full-time seasonal hours during tax season.

Qualifications

• High School Diploma or GED equivalent.
• Proficient in answering phones and using computers/printers.
• Strong communication skills and ability to follow written/verbal instructions.
• Typing speed 35+ wpm.
• 2+ years of call center experience.

Responsibilities

• Answer inbound and outbound calls related to clients seeking information or assistance.
• Screen and schedule appointments for tax services based on client needs and program availability.
• Provide high-quality client service and direct clients to resources as needed.
• Maintain accurate records of client interactions and collaborate with the team.

Skills

Active listening

Typing 35+ wpm

Clear communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Accounting Aid Society is seeking a Call Center Representative to handle inbound and outbound calls, screen clients for eligibility, and schedule tax service appointments. This role supports 100% remote work with an initial week in the main office for training.

The position requires a high school diploma, 2+ years in call center work, and proficient computer skills. Compensation is $16.00 per hour with full-time seasonal hours during tax season.