Seasonal Tax Call Center Agent & Lead — Flexible Hours

Jackson Hewitt Tax Service Inc.; Troy (OH); Presencial; USD 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Tax Pro bonus program

Free tax training

Descripción de la vacante

Jackson Hewitt Tax Service Inc. is seeking energetic, customer-focused individuals to support tax professionals and consumers using our tax software and refund programs. This seasonal role offers flexible schedules and meaningful interaction with clients while helping them navigate tax-related processes.

Responsibilities include handling calls, chats, and emails, making outbound appointment calls, and documenting interactions for QA. Training is provided, and prior tax experience is a plus.

Formación

• 1+ years customer service, call center preferred.
• Tax preparation experience preferred; willing to train.
• Experience with chat/email support and navigating multiple systems.
• High school diploma or GED required.

Responsabilidades

• Handle inbound calls, chats, and emails from customers regarding tax software and refund programs.
• Make outbound calls to clients confirming appointments for offices across the region.
• Assist consumers with refund advance programs and troubleshoot account issues.
• Accurately document all customer interactions for trend analysis and quality assurance.
• Maintain high service levels and call quality standards.
• Collaborate with team members and leadership to ensure positive customer experience.

Conocimientos

Customer service

Chat/email support

Tax software knowledge

High school diploma

Educación

High school diploma or GED

Descripción del empleo

Jackson Hewitt Tax Service Inc. is seeking energetic, customer-focused individuals to support tax professionals and consumers using our tax software and refund programs. This seasonal role offers flexible schedules and meaningful interaction with clients while helping them navigate tax-related processes.

Responsibilities include handling calls, chats, and emails, making outbound appointment calls, and documenting interactions for QA. Training is provided, and prior tax experience is a plus.