Seasonal Tax Support Call Center Lead

Jackson Hewitt Tax Service Inc.; Anderson (IN); On-site; USD 17,908 - 22,041; Part time

Job summary

A tax service company in Indiana is looking for a Seasonal Call Center Team Member/Lead to assist customers with tax software inquiries and appointments. Responsibilities include managing inbound and outbound communications, troubleshooting issues, and documenting interactions. Candidates should have at least one year of customer service experience, preferably in a call center environment. Training in tax preparation is available for suitable candidates, and the position offers compensation of $13.00 to $16.00 per hour.

Qualifications

• 1+ years of customer service experience, preferably in a call center.
• Willingness to learn tax preparation for candidates without prior experience.
• Experience with chat/email support and multiple systems required.

Responsibilities

• Handle inbound calls, chats, and emails from customers.
• Make outbound calls to confirm client appointments.
• Assist in resolving refund advance program issues.

Skills

Customer service

Call center experience

Tax preparation knowledge

Chat support skills

Education

High school diploma or GED

Job description

A tax service company in Indiana is looking for a Seasonal Call Center Team Member/Lead to assist customers with tax software inquiries and appointments. Responsibilities include managing inbound and outbound communications, troubleshooting issues, and documenting interactions. Candidates should have at least one year of customer service experience, preferably in a call center environment. Training in tax preparation is available for suitable candidates, and the position offers compensation of $13.00 to $16.00 per hour.