Seasonal Tax Call Center Lead

Jackson Hewitt Tax Service Inc.; Indianapolis (IN); Sur place; USD 17 908 - 22 041; Temps partiel

Résumé du poste

A leading tax service provider is seeking a Seasonal Call Center Team Member/Lead to provide excellent customer service during tax season. This role involves handling inbound and outbound communications, assisting clients with tax software and refund inquiries, and maintaining documentation for quality assurance. Candidates should have at least 1 year of customer service experience, preferably in a call center, and a high school diploma is required. Competitive hourly compensation between $13.00 and $16.00 is offered.

Qualifications

• 1+ years of customer service experience, preferably in a call center.
• Tax preparation experience preferred; willing to train.
• Experience with chat/email support and navigating multiple systems.

Responsabilités

• Handle inbound calls, chats, and emails regarding tax software and programs.
• Assist consumers with refund advance programs and troubleshoot issues.
• Document customer interactions for trend analysis and quality assurance.

Connaissances

Customer service experience

Problem-solving skills

Communication skills

Formation

High school diploma or GED

Description du poste

A leading tax service provider is seeking a Seasonal Call Center Team Member/Lead to provide excellent customer service during tax season. This role involves handling inbound and outbound communications, assisting clients with tax software and refund inquiries, and maintaining documentation for quality assurance. Candidates should have at least 1 year of customer service experience, preferably in a call center, and a high school diploma is required. Competitive hourly compensation between $13.00 and $16.00 is offered.