Seasonal Premium Services Coordinator

ambgroup; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

AMB Sports & Entertainment is seeking a Premium Services Seasonal Assistant based at Mercedes-Benz Stadium in downtown Atlanta. This in-person role runs from October 2026 through August 2027, supporting premium members and event-day operations for NFL, MLS, and other events.

The position emphasizes professionalism, strong communication, attention to detail, and teamwork, with duties spanning member engagement, service excellence, and administrative tasks within Archtics and CRM systems.

Qualifications

• Experience in customer service, hospitality, or event operations preferred.
• Proven ability to manage multiple tasks with accuracy.

Responsibilities

• Premium Member Engagement: develop and maintain relationships with Premium Members via phone, email, and in-person interactions.
• Customer Service Excellence: handle renewals, benefits, retention, ticketing, finance, and account management.
• Operational & Event Day Support: assist with event-day operations, suite inspections, and liaison with stadium operations.
• Problem Solving: identify and resolve issues quickly with a customer-first mindset.
• Administrative Duties: assist with special projects and reporting as needed.

Skills

Customer service

Communication

Attention to detail

Team player

Technical skills

Education

Degree in Sports Management, Hospitality, Business

Tools

Archtics

CRM platforms

Microsoft Office

Job description

AMB Sports & Entertainment is seeking a Premium Services Seasonal Assistant based at Mercedes-Benz Stadium in downtown Atlanta. This in-person role runs from October 2026 through August 2027, supporting premium members and event-day operations for NFL, MLS, and other events.

The position emphasizes professionalism, strong communication, attention to detail, and teamwork, with duties spanning member engagement, service excellence, and administrative tasks within Archtics and CRM systems.