Premium Guest Experience Assistant (Seasonal)

AMB Sports + Entertainment

United States

On-site

USD 21,000 - 28,000

Full time

10 days ago

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Job summary

AMB Sports & Entertainment is seeking a Premium Services Seasonal Assistant for Mercedes-Benz Stadium in Atlanta. The role focuses on delivering first-class service to Premium Members during NFL, MLS, and other events, with strong relationship-building and proactive communication.

The position requires professionalism, excellent communication, and the ability to thrive in a fast-paced environment. It is an in-person, seasonal role spanning Oct 2026 to Aug 2027 with some evenings and weekends as

Qualifications

Professional, polished demeanor representing Premium Services.
Strong verbal and written communication with high-profile clients.
Excellent attention to detail across multiple tasks.

Responsibilities

Premium Member Engagement: build strong relationships with Premium Members via phone, email, and in-person interactions.
Customer Service Excellence: support renewals, benefits, retention, ticketing, and account management.
Operational & Event Day Support: assist with event-day operations and liaise with stadium operations.
Problem Solving: troubleshoot issues quickly with a customer-first mindset.
Administrative Duties: assist with special projects and reporting.