Premium Services Seasonal Assistant

AMB Sports and Entertainment; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

AMB Sports and Entertainment seeks a Premium Services Seasonal Assistant to support premium seating experiences at Mercedes-Benz Stadium in Atlanta. You will build relationships with Premium Members, handle inquiries, and assist with renewals, benefits, and ticketing processes.

The role emphasizes exceptional service, attention to detail, and the ability to work in a fast-paced sports environment, with in-person, weekday hours plus event-based shifts.

Qualifications

• Strong communication and written skills for high-profile client interactions.
• Ability to manage multiple tasks with attention to detail.
• Familiarity with ticketing systems (Archtics) and CRM platforms preferred.

Responsibilities

• Engage Premium Members via phone, email, and in-person interactions.
• Assist in renewals, benefits, retention, ticketing, and account management.
• Support event-day operations and liaise with stadium operations to resolve issues.

Skills

Relationship building

Communication

Ticketing systems

Microsoft Office

Education

Degree in Sports Management/Hospitality/Business

Tools

Archtics

Job description

About AMB Sports And Entertainment

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.

Premium Services Seasonal Assistant

The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands‑on experience in managing the premium seating experience for NFL, MLS, and other high‑profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first‑class service through relationship building, proactive communication, and exceptional event‑day execution.

Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast‑paced environment.

This is a seasonal, in‑person role based at Mercedes-Benz Stadium in downtown Atlanta, starting October 2026 and ending August 2027.

Key Responsibilities

• Premium Member Engagement
  • Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in‑person interactions.
  • Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.
• Customer Service Excellence
  • Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.
  • Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.
• Operational & Event Day Support
  • Assist Premium Services Managers & Executives with event‑day operations, including suite inspections, dark day suite use, and special service projects.
  • Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.
  • Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.
• Problem Solving
  • Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick‑response approach.
  • Escalate complex issues to management when necessary while maintaining a customer‑first mindset.
• Administrative Duties
  • Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.

Expectations & Qualifications

• Professionalism
  • Always maintain a polished and professional demeanor, representing the Premium Services brand.
• Communication Skills
  • Strong verbal and written communication skills with the ability to interact confidently with high‑profile clients.
• Attention to Detail
  • Ability to manage multiple tasks while ensuring accuracy and quality in all work.
• Team Player
  • Collaborate effectively with internal teams and contribute to a positive work environment.
• Technical Skills
  • Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.
• Flexibility
  • Must be available to work Monday – Friday during regular business hours (typically 9am – 5pm).
  • Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed.
• Physical Requirements
  • Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally.

Education & Experience

• A degree in Sports Management, Hospitality, Business, or related field is preferred.
• Previous experience in customer service, hospitality, or event operations is a plus.