Seasonal Phone-Based Customer Success Specialist

Milliman Ireland; Omaha (NE); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Assistance Program

401(k) Plan

Paid Time Off

Transportation benefits

Job summary

Milliman Omaha is seeking a Seasonal Customer Success Representative (Phone Support) to provide courteous, phone-based assistance during the peak period. This on-site role focuses on answering questions, guiding customers, and ensuring a positive experience on every call.

Candidates must be legally eligible to work in the United States without sponsorship. The position runs about 4 months, is full-time, and located at 18205 Capitol Ave, Suite 400, Omaha, NE.

Qualifications

• A high school diploma or GED; education verified upon offer.
• 0–2 years in customer success, advocacy, relationship/account management, or similar role preferred.
• Self-motivated, enthusiastic, proactive with a positive attitude.

Responsibilities

• Handle customer support through phone calls only.
• Provide accurate information and guidance to customers.
• Listen carefully to customer questions and concerns.
• Document call details accurately according to internal procedures.
• Escalate issues when appropriate.
• Follow established scripts, processes, and compliance guidelines.
• Deliver a professional and positive customer experience during every call.
• Support seasonal customer service needs during a high-volume period.

Skills

Strong communication

Active listening

Phone etiquette

Education

High School Diploma or GED

Job description

Milliman Omaha is seeking a Seasonal Customer Success Representative (Phone Support) to provide courteous, phone-based assistance during the peak period. This on-site role focuses on answering questions, guiding customers, and ensuring a positive experience on every call.

Candidates must be legally eligible to work in the United States without sponsorship. The position runs about 4 months, is full-time, and located at 18205 Capitol Ave, Suite 400, Omaha, NE.