Seasonal Phone-Based Customer Success Associate

Milliman; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Transit benefits

Job summary

Milliman Omaha is seeking a Seasonal Customer Success Representative to provide phone-based support during our busy season. You will answer questions, offer guidance, and ensure a positive caller experience, with no chat or email responsibilities.

This full‑time, in‑office role is based at the Milliman Omaha office. Candidates must be legally eligible to work in the United States; the assignment lasts about four months, with potential for extension.

Qualifications

• Minimum high school diploma or GED; education verified after offer.
• 0–2 years in customer success, customer advocacy, or related roles preferred.
• Strong verbal communication skills.
• Self-motivated with a positive, proactive attitude.

Responsibilities

• Handle customer support through phone calls only.
• Provide accurate information and guidance to customers.
• Listen carefully to customer questions and concerns.
• Document call details according to internal procedures.
• Escalate issues when appropriate and follow scripts and compliance guidelines.
• Deliver a professional and positive customer experience on every call.
• Support seasonal customer service needs during a high-volume period.

Skills

Phone support

Active listening

Verbal communication

Empathy

Client relationship

Education

High school diploma or GED

Job description

Milliman Omaha is seeking a Seasonal Customer Success Representative to provide phone-based support during our busy season. You will answer questions, offer guidance, and ensure a positive caller experience, with no chat or email responsibilities.

This full‑time, in‑office role is based at the Milliman Omaha office. Candidates must be legally eligible to work in the United States; the assignment lasts about four months, with potential for extension.