Seasonal Phone Support - Customer Success Rep (On-Site)

Milliman, Inc; Omaha (NE); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

401(k) Plan with company matching

Paid Time Off (PTO)

Transportation benefits

Job summary

Milliman Omaha is seeking a Seasonal Customer Success Representative to handle inbound/outbound phone support during the seasonal period. You will provide guidance, clear information, and a positive, professional customer experience on every call, helping customers understand health plan-related information and next steps.

The role emphasizes strong listening and verbal communication, with preference for 0-2 years in customer-facing roles.

Qualifications

• 0-2 years of experience in Customer Success, Customer Advocacy, Relationship Management, or a similar customer-facing role preferred.
• Strong verbal communication skills.
• Self-motivated, enthusiastic, and proactive, with a positive attitude.

Responsibilities

• Handle customer support through phone calls only.
• Provide accurate information and guidance to customers.
• Listen carefully to customer questions and concerns.
• Document call details accurately according to internal procedures.
• Escalate issues when appropriate.
• Follow established scripts, processes, and compliance guidelines.
• Deliver a professional and positive customer experience during every call.
• Support seasonal customer service needs during a high-volume period.

Skills

Verbal communication

Customer service

Listening skills

Proactive attitude

Education

High School Diploma or GED

Job description

Milliman Omaha is seeking a Seasonal Customer Success Representative to handle inbound/outbound phone support during the seasonal period. You will provide guidance, clear information, and a positive, professional customer experience on every call, helping customers understand health plan-related information and next steps.

The role emphasizes strong listening and verbal communication, with preference for 0-2 years in customer-facing roles.