Health Benefits Enrollment Advisor

Milliman, Inc; Omaha (NE); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

401(k) plan with company match

PTO & Paid time off

Transportation benefits

Job summary

Milliman Omaha is seeking an in-office, full-time enrollment support specialist to educate health insurance consumers and guide them through the enrollment process. You will maintain CRM records, build stakeholder relationships, and deliver proactive follow-up to improve satisfaction.

Seasonal, hourly, non-exempt role lasting about 4 months with production incentives for bookings and applications, based in the Milliman Omaha office at 180th & Dodge.

Qualifications

• Minimum of 2 years professional work experience.
• Health insurance industry experience preferred (employee benefits/personal insurance).
• 2+ years in customer-facing roles (Customer Success, Advocacy, or Account Management).
• Strong verbal and written communication with attention to detail.
• Life & Health license or ability to obtain soon.
• Comfort with CRM systems and technology tools.

Responsibilities

• Educate and consult with individual health insurance consumers to understand coverage options.
• Assist customers through enrollment with professionalism, empathy, and accuracy.
• Deliver proactive follow-up and ongoing support to boost satisfaction and retention.
• Build strong relationships with customers and stakeholders including employees, clients, carriers, and brokers.
• Maintain accurate documentation in internal systems and CRM platforms.
• Contribute to Milliman's service model by delivering high-quality customer experiences.
• Use interactions and feedback to support retention and continuous improvement.

Skills

Relationship-focused

Professional

Collaborative

Adaptable

Curious

Education

High school diploma or GED

Life & Health license (or ability to obtain)

Tools

CRM systems

Enrollment platforms

Job description

Milliman Omaha is seeking an in-office, full-time enrollment support specialist to educate health insurance consumers and guide them through the enrollment process. You will maintain CRM records, build stakeholder relationships, and deliver proactive follow-up to improve satisfaction.

Seasonal, hourly, non-exempt role lasting about 4 months with production incentives for bookings and applications, based in the Milliman Omaha office at 180th & Dodge.