Benefits Enrollment Specialist

Milliman, Inc; Omaha (NE); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

401(k) plan with company match

PTO & Paid time off

Transportation benefits

Job summary

Milliman Omaha is seeking an in-office, full-time enrollment support specialist to educate health insurance consumers and guide them through the enrollment process. You will maintain CRM records, build stakeholder relationships, and deliver proactive follow-up to improve satisfaction.

Seasonal, hourly, non-exempt role lasting about 4 months with production incentives for bookings and applications, based in the Milliman Omaha office at 180th & Dodge.

Qualifications

• Minimum of 2 years professional work experience.
• Health insurance industry experience preferred (employee benefits/personal insurance).
• 2+ years in customer-facing roles (Customer Success, Advocacy, or Account Management).
• Strong verbal and written communication with attention to detail.
• Life & Health license or ability to obtain soon.
• Comfort with CRM systems and technology tools.

Responsibilities

• Educate and consult with individual health insurance consumers to understand coverage options.
• Assist customers through enrollment with professionalism, empathy, and accuracy.
• Deliver proactive follow-up and ongoing support to boost satisfaction and retention.
• Build strong relationships with customers and stakeholders including employees, clients, carriers, and brokers.
• Maintain accurate documentation in internal systems and CRM platforms.
• Contribute to Milliman's service model by delivering high-quality customer experiences.
• Use interactions and feedback to support retention and continuous improvement.

Skills

Relationship-focused

Professional

Collaborative

Adaptable

Curious

Education

High school diploma or GED

Life & Health license (or ability to obtain)

Tools

CRM systems

Enrollment platforms

Job description

Key Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman's service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

What We’re Looking For

We are looking for candidates who are:

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team players who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas

Qualifications and Experience

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment
• Candidates are required to have a minimum of 2 years of professional work experience
• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, "can do" attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes

Work Environment

This position is fully in office and based at the Milliman Omaha office. Candidates must be able to work on-site in Omaha, Nebraska on a full-time basis. This is not a remote position.

Milliman Omaha offers a business casual, professional office environment located at 180th & Dodge, where employees work alongside a collaborative team of approximately 75 professionals.

Compensation

A combination of factors will be considered to determine the compensation for this role, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.This is a non-exempt overtime eligible role. This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months.

This role also includes production-based incentives tied to two primary activities:

1. Bookings

Meetings with individuals to consult and educate on health insurance options. These typically take approximately 45 minutes.

• Incentive: $40 for each fully completed and documented booking

1. Applications

Completion of insurance applications with carriers. These typically take approximately 15-20 minutes.

• 1-100: $10 per Application
• 101-500: $12 per Application
• 501-1000: $15 per Application
• 1001+: $18 per Application

Additional Information

• Ability to work on a full-time basis is required
• This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months, with an anticipated end date of January 1, 2027. The duration of the assignment may be adjusted based on business needs and does not guarantee ongoing employment beyond the assignment period.
• The expected application deadline for this position is August 24th
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation - Pre-tax savings for eligible transit and parking expenses.

About Milliman

Milliman is an international consulting firm with more than 5,100 employees and $1.6 billion in annual revenue. For over 75 years, Milliman has earned a strong reputation for delivering high-quality consulting, tools, and service to clients worldwide.

The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then, the practice has expanded to include underwriting for PEOs and MEWAs, as well as personal benefit plans. Our continued success is driven by our people and a culture that recognizes and rewards employees for the value they bring to both our clients and our business.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.