Seasonal Order Entry Specialist - ERP & Customer Support

Herff Jones; Indianapolis (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

Herff Jones in Indianapolis, IN is seeking an Order Entry Clerk who will enter customer orders accurately and serve as a liaison between Customer Service and the administrative team.

The role emphasizes timely responses, multi-channel support (email, phone, web portal, chat), and proficiency with our ERP system Oracle; candidates should have a Bachelor's in Business or equivalent experience and be comfortable with lifting up to 50lbs as part of daily tasks.

Qualifications

• Bachelor's Degree in Business preferred; work experience considered in lieu of degree.
• Experience in high-volume customer service and order processing is desirable.
• Proficient in Microsoft Excel, Outlook and ERP navigation.

Responsibilities

• Enter customer orders accurately and completely.
• Act as liaison between Customer Service and administrative team.
• Respond to inquiries within service levels and support multi-channel contacts.
• Provide administrative assistance and billing support as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Education

Bachelor's Degree - Business

Tools

Oracle ERP

Microsoft Excel

Outlook

Ticketing system

Job description

Herff Jones in Indianapolis, IN is seeking an Order Entry Clerk who will enter customer orders accurately and serve as a liaison between Customer Service and the administrative team.

The role emphasizes timely responses, multi-channel support (email, phone, web portal, chat), and proficiency with our ERP system Oracle; candidates should have a Bachelor's in Business or equivalent experience and be comfortable with lifting up to 50lbs as part of daily tasks.