Seasonal Operations & Admin Coordinator

Personalization Mall; Bolingbrook, Northern (IL, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Personalization Mall is seeking a Seasonal Operations Assistant to serve as a central point of contact for daily operational and administrative needs within the facility.

The role handles routine requests and ensures complex questions are directed to the appropriate team. You will work closely with Managers, HR, Security, Onboarding, Customer Service, and other teams to maintain accurate information and efficiency.

Qualifications

• Intermediate or higher proficiency with Microsoft Outlook, Teams, Word and Excel.
• Typing speed of at least 50 WPM.
• Experience routing calls and messages to various business units.
• Strong attention to detail and communication skills.

Responsibilities

• Answer incoming phone calls and route to appropriate person or department.
• Monitor express orders and communicate status or delays.
• Assist with routine timekeeping questions and issues (missed punches, hours, schedule).
• Print employee ID labels and update department information as needed.
• Complete general administrative and data-entry tasks.
• Communicate out-of-stock items and order issues to Customer Service.
• Prepare and distribute daily evacuation attendance reports.
• Update daily Excel backlog and department schedules.
• Provide administrative support to Managers, Supervisors, HR, Security, Onboarding, and other departments.

Skills

MS Outlook

MS Teams

MS Word

MS Excel

Typing 50 WPM

Call routing

Attention to detail

Written and verbal communication

Interpersonal skills

Time management

Organizational skills

Web-based applications

Independent work

Tools

Microsoft Office Suite

Job description

Personalization Mall is seeking a Seasonal Operations Assistant to serve as a central point of contact for daily operational and administrative needs within the facility.

The role handles routine requests and ensures complex questions are directed to the appropriate team. You will work closely with Managers, HR, Security, Onboarding, Customer Service, and other teams to maintain accurate information and efficiency.