Seasonal Office Supervisor, Tax Operations Lead

Jth Tax Llc; Mentor (OH); On-site; USD 23,000 - 29,000; Part time

Job summary

Liberty Tax Service in Mentor, OH is seeking an Office Supervisor to lead a single tax office during the busy season. You will supervise staff, deliver high-quality client service, and ensure regulatory compliance within the Managed Operations framework.

The role requires strong leadership, communication skills, and experience with tax software. This is a seasonal position with weekend/evening hours during peak season.

Qualifications

• Strong leadership and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication abilities.
• Customer-focused mindset with strong interpersonal skills.
• Experience using Microsoft Office Suite and tax preparation software.
• Ability to work independently and manage staff performance effectively.
• Must have PTIN or eligible to receive
• Minimum 3 years previous tax preparation experience is preferred

Responsibilities

• Office Management: Manage day-to-day operations of the office, ensuring effective workflow and a professional environment.
• Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
• Monitor and report office performance metrics, addressing any operational issues.
• Customer Service: Ensure delivery of exceptional client service throughout the tax season.
• Serve as the main point of contact for client concerns, resolving issues quickly and professionally.
• Maintain a clean, welcoming office environment that promotes positive customer experience.
• Compliance and Accuracy: Ensure adherence to all company policies and procedures.
• Maintain compliance with federal, state, and local regulations applicable to tax operations.
• Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
• Staff Leadership and Development: Lead recruitment and onboarding of seasonal staff.
• Provide training, coaching, and performance feedback to all office employees.
• Foster a collaborative, high-performing team culture.
• Marketing and Community Engagement: Execute local marketing strategies to promote office visibility and drive business growth.
• Participate in outreach initiatives to attract new clients and build brand awareness.
• Documentation and Reporting: Ensure completion and submission of daily operational reports.
• Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.

Job description

Liberty Tax Service in Mentor, OH is seeking an Office Supervisor to lead a single tax office during the busy season. You will supervise staff, deliver high-quality client service, and ensure regulatory compliance within the Managed Operations framework.

The role requires strong leadership, communication skills, and experience with tax software. This is a seasonal position with weekend/evening hours during peak season.