Seasonal Mountain Operations Dispatcher

Alterra Mountain Company; Solitude (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free Solitude season pass

Healthcare options

Employee Assistance Program

401(k) plan with company match

Discounts on gear and lift tickets

Discounts at Solitude stores

Job summary

Solitude Mountain Resort is seeking a Mountain Operations Dispatcher to act as the central communications hub for all mountain operations departments, emergency response teams, and guests. The role requires exceptional verbal and written communication, meticulous attention to detail, and the ability to stay calm under pressure while handling sensitive information.

The position is full-time, hourly, and seasonal, with a base pay range of $18.65–$21.00 per hour and benefits including ski passes,

Qualifications

• High School Diploma or GED required with related entry-level experience or training.
• Experience in high-intensity environments preferred.
• Must be able to perform essential duties and maintain confidentiality.

Responsibilities

• Monitor multiple communication channels and coordinate inquiries and issues.
• Handle incidents including injuries, lift issues, missing persons, and weather events.
• Communicate clearly with guests and staff; manage dispatch communications.
• Maintain logs and records; support data tracking and reporting for lift information.
• Update lift schedules and publish status to the website and app.
• Attend meetings and participate in safety and operations reviews.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Calm under pressure

Team coordination

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

Access

Excel

Job description

Solitude Mountain Resort is seeking a Mountain Operations Dispatcher to act as the central communications hub for all mountain operations departments, emergency response teams, and guests. The role requires exceptional verbal and written communication, meticulous attention to detail, and the ability to stay calm under pressure while handling sensitive information.

The position is full-time, hourly, and seasonal, with a base pay range of $18.65–$21.00 per hour and benefits including ski passes,