Seasonal Mountain Guest Experience Host

Inn of the Mountain Gods; Alto (NM); Presencial; USD 17 000 - 25 000; Tempo parcial

Resumo da oferta

Inn of the Mountain Gods is seeking Mountain Hosts to serve as ambassadors for the ski resort. You will provide exceptional guest service, assist with directions, trail information, and resort amenities, and promote safety and hospitality on the mountain.

The role requires strong communication, a friendly personality, and the ability to work outdoors in winter conditions. Bilingual ability is preferred, with high school completion suggested.

Qualificações

• High school diploma or equivalent preferred.
• Previous customer service or hospitality experience preferred.
• Bilingual ability is preferred.

Responsabilidades

• Welcome guests and provide outstanding customer service at all times.
• Assist guests with navigating the resort, including trails, lifts, lodges, rental facilities, F&B locations, and parking areas.
• Provide accurate information regarding trail conditions, lift operations, weather, mountain road and resort services.
• Promote mountain safety and encourage compliance with skier responsibility codes and resort policies.
• Monitor guest needs and proactively offer assistance to individuals, families, beginners, seniors, and guests with disabilities.
• Report safety concerns, accidents, hazards, equipment issues, or unusual incidents to the appropriate department.
• Assist during emergencies by communicating information and directing guests as instructed.
• Support special events, races, festivals, and resort activities as assigned.
• Maintain a visible presence throughout designated mountain areas, base facilities, and lift terminals.
• Answer guest questions professionally and resolve minor concerns or direct guests to appropriate staff.
• Assist with crowd management especially the ticket and rental lines.
• Foster a positive image of the resort through professional appearance, attitude, and conduct.

Conhecimentos

Bilingual (preferred)

Communication

Customer service

Hospitality

Formação académica

High School Diploma

Descrição da oferta de emprego

Inn of the Mountain Gods is seeking Mountain Hosts to serve as ambassadors for the ski resort. You will provide exceptional guest service, assist with directions, trail information, and resort amenities, and promote safety and hospitality on the mountain.

The role requires strong communication, a friendly personality, and the ability to work outdoors in winter conditions. Bilingual ability is preferred, with high school completion suggested.