Mountain Guest Experience & Safety Host

Ski Apache; Alto (NM); On-site; USD 17,000 - 25,000; Part time

Job summary

The Mountain Host at Ski Apache serves as an ambassador for the resort, delivering exceptional guest service on the mountain and ensuring visitors have a safe, memorable experience. You will assist guests with directions, trail information, and resort amenities while promoting a welcoming atmosphere.

Emphasis is on safety, clear communication, and outstanding hospitality as you staff base areas, lift terminals, and events. Seasonal employment with flexibility to work weekends and holidays.

Qualifications

• Bilingual preferred.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, tourism, or ski resort experience preferred.
• Strong communication and interpersonal skills.
• Friendly, outgoing, and approachable personality.
• Ability to remain calm and professional in challenging situations.
• Knowledge of skiing, snowboarding, and mountain environments preferred.
• Ability to work independently with minimal supervision.
• First Aid/CPR certification preferred or willingness to obtain certification.

Responsibilities

• Welcome guests and provide outstanding customer service.
• Assist guests with navigating the resort, including trails, lifts, lodges, rental facilities, F&B locations, and parking areas.
• Provide accurate information regarding trail conditions, lift operations, weather, mountain road and resort services.
• Promote mountain safety and encourage compliance with skier responsibility codes and resort policies.
• Monitor guest needs and proactively offer assistance to individuals, families, beginners, seniors, and guests with disabilities.
• Report safety concerns, accidents, hazards, equipment issues, or unusual incidents to the appropriate department.
• Assist during emergencies by communicating information and directing guests as instructed.
• Support special events, races, festivals, and resort activities as assigned.
• Maintain a visible presence throughout designated mountain areas, base facilities, and lift terminals.
• Answer guest questions professionally and resolve minor concerns or direct guests to appropriate staff.
• Assist with crowd management especially the ticket and rental lines.
• Foster a positive image of the resort through professional appearance, attitude, and conduct.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Teamwork

Safety awareness

Education

High school diploma or equivalent

Job description

The Mountain Host at Ski Apache serves as an ambassador for the resort, delivering exceptional guest service on the mountain and ensuring visitors have a safe, memorable experience. You will assist guests with directions, trail information, and resort amenities while promoting a welcoming atmosphere.

Emphasis is on safety, clear communication, and outstanding hospitality as you staff base areas, lift terminals, and events. Seasonal employment with flexibility to work weekends and holidays.