Seasonal Merchandise Associate — Guest-Focused

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 18,000 - 22,000; Full time

Job summary

The Dollywood Company is seeking a Merchandise Team Member for Dollywood's Theme Park. This full‑time seasonal role focuses on delivering outstanding guest experiences while promoting merchandise sales and upholding Dollywood standards.

You will operate the POS system, assist in training new hires, stock shelves nightly, and ensure inventory accuracy. The position requires flexible hours, strong customer service, and a team mindset to support park operations.

Qualifications

• Proficient knowledge of all products/services for sale to guests.
• Prior cash handling experience preferred.
• Ability to operate a cash register/POS system accurately.

Responsibilities

• Provide excellent customer service to guests.
• Assist in training and development of new hires.
• Operate cash register/POS and follow policy/procedures.
• Keep shelves stocked and inventory controlled.
• Maintain shop cleanliness and display to Dollywood standards.
• Represent Dollywood positively and ensure guest satisfaction.

Skills

Customer service

Cash handling

Communication

Teamwork

Merchandise knowledge

Tools

POS system

Job description

The Dollywood Company is seeking a Merchandise Team Member for Dollywood's Theme Park. This full‑time seasonal role focuses on delivering outstanding guest experiences while promoting merchandise sales and upholding Dollywood standards.

You will operate the POS system, assist in training new hires, stock shelves nightly, and ensure inventory accuracy. The position requires flexible hours, strong customer service, and a team mindset to support park operations.