Fall 2026 Merchandise Internship - Dollywood Theme Park

Southernhospitalityinternshipprogram; Pigeon Forge (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Dollywood Parks & Resorts seeks a Merchandise Intern for Fall 2026. This role involves engaging with guests and maintaining inventory across various locations including Dollywood Theme Park and other resorts.

The ideal candidate will demonstrate strong customer service skills, assist in training of new hires, and ensure compliance with company policies. This internship offers the opportunity to contribute to a brand that values family experiences and operational excellence.

Qualifications

• Proficient knowledge of all products/services available for sale.
• Ability to operate cash register/POS system efficiently.
• Experience in training new hires.

Responsibilities

• Assist with merchandise selling and guest interactions.
• Maintain shop cleanliness and inventory standards.
• Facilitate meetings and maintain schedules.

Skills

Customer service skills

Merchandise knowledge

Training and mentoring

Job description

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Merchandise Intern who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Merchandise Intern will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Merchandise Intern - Fall 2026 is responsible for various Merchandise locations across The Dollywood Company including but not limited to Dollywood Theme Park, Dollywood’s Splash Country, Dollywood's HeartSong Lodge & Resort, and Dollywood’s DreamMore Resort & Spa. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Assist in the training and development of all new hires or hosts new to those locations
• Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening following all policies and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Assist in all aspects of warehouse logistics: ticketing, counting, communicating discrepancies, and assisting with deliveries
• Assist in scheduling, developing and facilitating meetings, maintaining files, creating presentations and supportive paperwork, maintaining calendar, sorting and distributing mail, ordering office supplies, relaying messages and other communication and volunteering
• Accommodate changes in work assignments and locations
• Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adhere to all merchandise safety guidelines
• Report any safety issues to the immediate supervisor immediately
• Follow all Merchandise Operational Policies and Procedures effectively
• Host ensures they are up to date on all company and divisional communications through communication boards and binders
• Protect the privacy and security of guests and coworkers, including PCI compliance
• Must create and maintain visual displays and presentations
• Maintain accurate inventory at all times

Management reserves the right to change and/or add to these duties.