Seasonal Luxury Sales & Support Associate

Coach; Westlake (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail standards and a customer-centric approach. The Sales Support Associate role focuses on greeting clients, assisting on the sales floor, and ensuring smooth operations from receipt to point of sale.

The position requires strong product knowledge, teamwork, and excellent communication in a fast-paced environment. Candidates should be comfortable with flexible scheduling, including nights and weekends, and able to lift boxes and manage

Qualifications

• 1+ year of retail experience, preferably luxury; education plus experience considered
• Knowledge of fashion trends and competitive marketplace awareness
• Knowledge of cash register systems and basic computer skills (iPad/laptop), use of Mobile POS
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency for the US market

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication skills

Attention to detail

Tools

POS system

iPad / Laptop

Job description

Coach is a global fashion house known for luxury retail standards and a customer-centric approach. The Sales Support Associate role focuses on greeting clients, assisting on the sales floor, and ensuring smooth operations from receipt to point of sale.

The position requires strong product knowledge, teamwork, and excellent communication in a fast-paced environment. Candidates should be comfortable with flexible scheduling, including nights and weekends, and able to lift boxes and manage