Seasonal Luxury Sales Associate — Elevate Client Experience

Exemplar Luxury Group; Newport Beach (CA); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

Employee discount

Job summary

Neiman Marcus in Newport Beach is seeking a Seasonal Selling Associate to enrich client experiences alongside our selling team during peak season. You will report to a Sales Manager, leading with a people-first mindset and delivering exceptional service.

Responsibilities include greeting clients, routing them to the right associate, handling POS transactions, and supporting BOPIS, curbside pickup, alterations, and fitting room needs. An emphasis on upselling services is expected.

Qualifications

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services.
• Familiar with and able to use retail and mobile technologies.
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.

Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs.
• Serve in different areas of the store based on business needs.
• Process efficient Point of Sale transactions as needed.
• Efficiently and graciously handles escalated issues by connecting customer with a member of the management team.
• Demonstrate follow-up on customer requests, questions and needs.
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty.
• Partner to support Fitting Room Experiences when needed.
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.

Skills

Customer service

Retail technology

Flexibility

Job description

Neiman Marcus in Newport Beach is seeking a Seasonal Selling Associate to enrich client experiences alongside our selling team during peak season. You will report to a Sales Manager, leading with a people-first mindset and delivering exceptional service.

Responsibilities include greeting clients, routing them to the right associate, handling POS transactions, and supporting BOPIS, curbside pickup, alterations, and fitting room needs. An emphasis on upselling services is expected.