Seasonal Luxury Client Relations Coordinator (NYC)

Hermès International S.A.; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Hermès is seeking a Seasonal Client Relations Center Coordinator for our New York corporate office. This onsite, 3‑month assignment involves handling inquiries via phone, email, and live chat, while upholding Hermès’ luxury standards.

You will answer inquiries, process orders, resolve delivery issues, and collaborate with internal partners to exceed client expectations. Multilingual skills are a plus and in‑person presence is essential.

Qualifications

• 1–2 years’ experience in a call center or customer service role.
• Open availability, Monday through Sunday, with flexibility.
• Experience in luxury retail or high-end service is preferred.
• Familiarity with CRM systems and call center software.
• Strong written and verbal communication skills.

Responsibilities

• Answer phone, email and live chat inquiries with professionalism.
• Follow up on orders and resolve delivery issues for e‑commerce.
• Provide tailored solutions reflecting Hermès style and values.
• Collaborate with internal teams to exceed client expectations.
• Maintain confidential handling of data and policies.

Skills

Verbal communication

Written communication

CRM systems

Call center software

Microsoft Excel

Microsoft Word

Tools

CRM systems

Call center software

Microsoft Excel

Microsoft Word

Job description

Hermès is seeking a Seasonal Client Relations Center Coordinator for our New York corporate office. This onsite, 3‑month assignment involves handling inquiries via phone, email, and live chat, while upholding Hermès’ luxury standards.

You will answer inquiries, process orders, resolve delivery issues, and collaborate with internal partners to exceed client expectations. Multilingual skills are a plus and in‑person presence is essential.