Seasonal Luxury Boutique Support Associate

Join; Palo Alto (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Hermès Palo Alto Boutique seeks a Seasonal Sales Support Associate to provide clerical and front-of-house support in a fast-paced luxury environment. The role begins in November and runs through December 31, with duties across selling floor, stock, and client services.

Key functions include greeting clients, helping with wrap and packaging, stocking merchandising, and assisting with After Sales as needed while maintaining Hermès standards of service.

Qualifications

• Strong communication skills.
• Customer Service oriented.
• Detail oriented.
• Strong organizational skills.
• Computer skills: Microsoft Office.
• Ability to lift between 0-25 lbs.
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Provide high levels of service to clients following Hermès standards: greet, assist, wrap and package at sale.
• Support sales team with selling process; hang and return merchandise, retrieve stock, prep stock room.
• Organize workstation and selling floor to maintain stock, standards and replenishment.
• Support Client Service, Concierge, Doorperson, and Greeter/Host activities.
• Assist After Sales by logging repairs, contacting clients and maintaining records.
• Answer phones promptly with friendly customer service.

Skills

Customer service

Communication

Detail orientation

Organizational skills

Microsoft Office

Physical ability

In-person work location

Tools

Microsoft Office

Job description

Hermès Palo Alto Boutique seeks a Seasonal Sales Support Associate to provide clerical and front-of-house support in a fast-paced luxury environment. The role begins in November and runs through December 31, with duties across selling floor, stock, and client services.

Key functions include greeting clients, helping with wrap and packaging, stocking merchandising, and assisting with After Sales as needed while maintaining Hermès standards of service.