Seasonal IT Support Technician — On-site & Hardware

Brooksource; Plainfield (IN); On-site; USD 51,577,000 - 74,721,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

401k

Paid time off

Holiday pay

Job summary

Brooksource is seeking IT Support Technicians to join our Fortune 500 client for the upcoming Holiday season. In this role you will diagnose, troubleshoot and resolve system and network issues that make a big impact within a collaborative environment.

You will work on incident resolution, system support, and equipment setup across Windows PCs, Zebra scanners, printers, and Cisco networks, with emphasis on teamwork and communication.

Responsibilities

• Resolve first level service calls in a timely, accurate, and professional manner.
• Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
• Respond to identified performance issues.
• Follow established operational processes and procedures and use the Enterprise tools available.
• Evaluate documents, prioritize, and resolve support calls.
• Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
• Logs and tracks issues using an automated Service Management System.
• Interact and collaborate with various corporate departments and store personnel.
• Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
• Create and Monitor vendor service calls.
• Develop an understanding and knowledge of the operating environments, policies, and procedures.
• Perform routine and regular preventative maintenance.
• Provide support in development and maintenance of operational procedures.
• Accept, sets up, and test new hardware, peripherals, and software.
• Adhere to procedural and security standards.
• Administer asset inventory management.

Skills

IT support

Troubleshooting

Networking

Customer service

Teamwork

Tools

Windows OS

Printers

Cisco networking

Zebra scanners

Chromebox

Job description

Brooksource is seeking IT Support Technicians to join our Fortune 500 client for the upcoming Holiday season. In this role you will diagnose, troubleshoot and resolve system and network issues that make a big impact within a collaborative environment.

You will work on incident resolution, system support, and equipment setup across Windows PCs, Zebra scanners, printers, and Cisco networks, with emphasis on teamwork and communication.