Seasonal IT Client Support Analyst

CLA (CliftonLarsonAllen); Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

CLA is hiring a Seasonal IT Client Support Analyst in Atlanta, GA. The role starts in December 2026 and runs through April 2027 within CLA's Information Technology team. The analyst will handle chat support, troubleshoot login/navigation issues, and log activities in the incident management system.

The ideal candidate has at least 1 year of customer service and IT support experience, with a high school diploma or equivalent. Strong communication and team collaboration are essential.

Qualifications

• Minimum 1 year experience working in customer service and providing IT support.
• High school diploma or equivalent.

Responsibilities

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

Skills

Customer service

IT support

Education

High school diploma or equivalent

Job description

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is growing and seeking to hire a Seasonal IT Client Support Analyst to join our talented Information Technology team. The position will start in December 2026 and last through April 2027.

In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.

How you'll create opportunities in this IT Client Support Analyst role:

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

What You Will Need

• Minimum 1 year experience working in customer service and providing IT support
• High school diploma or equivalent

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.