Seasonal Hub Admin & Customer Support

Federal Express Corporation; Grove City (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation in Grove City, OH is seeking a detail‑oriented clerk to support hub and station operations with clerical tasks and customer service. You will handle data entry, reporting, and records management while assisting with audits and process improvements.

The role requires a high school diploma or GED and prior clerical or customer service experience. Work five days a week at the FedEx location; compensation is hourly and reflects location and duties.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing and data entry skills with attention to detail.
• Proficiency with Microsoft Office and web-based applications.
• Strong time management and multi-tasking abilities.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering the telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction and inventory.
• Prioritizes workflow to maximize the number of packages for same-day delivery.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Researches missing packages to understand root causes of scanning failures and disputes.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Grove City, OH is seeking a detail‑oriented clerk to support hub and station operations with clerical tasks and customer service. You will handle data entry, reporting, and records management while assisting with audits and process improvements.

The role requires a high school diploma or GED and prior clerical or customer service experience. Work five days a week at the FedEx location; compensation is hourly and reflects location and duties.