Seasonal Host — NYC Café Experience (Fri–Sun)

Mattel, Inc.and Subsidiaries; New York (NY); On-site; USD 25,000 - 26,000; Part time

Job summary

American Girl, a Mattel subsidiary, is seeking a Seasonal Part-Time Host for its New York City retail store's Cafe/Restaurant team. The role involves greeting and seating guests, managing reservations, and collaborating with the restaurant team to deliver an outstanding dining experience.

You should thrive in a fast-paced environment and be able to handle busy situations with professionalism. Candidates should have prior hosting or concierge experience, strong computer skills with

Qualifications

• Experience in a restaurant host, hotel concierge, or similar customer service role.
• Computer skills with restaurant reservation and POS systems, MS Word/Excel/Outlook.
• Experience working with children is preferred.
• Must have flexible schedule including nights, weekends and holidays.

Responsibilities

• Greets guests promptly and seats them, manages waitlists to maximize seating.
• Handles large crowds professionally and resolves service issues diplomatically.
• Maintains a pleasant dining ambiance through lighting, music, and table arrangement.
• Communicates setup and special requests to the restaurant team.
• Shares information on store and restaurant events with guests.
• Uses Zomato, InfoGenesis, and MS Office to perform tasks.
• Participates in training opportunities for staff.
• Supports restaurant staff to deliver an outstanding dining experience.

Skills

Customer service

Flexibility

Communication

Tools

Zomato reservation system

InfoGenesis

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

American Girl, a Mattel subsidiary, is seeking a Seasonal Part-Time Host for its New York City retail store's Cafe/Restaurant team. The role involves greeting and seating guests, managing reservations, and collaborating with the restaurant team to deliver an outstanding dining experience.

You should thrive in a fast-paced environment and be able to handle busy situations with professionalism. Candidates should have prior hosting or concierge experience, strong computer skills with