Guest Experience Server — NYC Cafe (Seasonal, Part-Time)

Mattel, Inc.; New York (NY); On-site; USD 14,000 - 19,000; Part time

Job summary

American Girl, a subsidiary of Mattel, is seeking a part-time Server for its New York City cafe and store team. The role involves delivering food and beverages, delivering an outstanding dining experience, and maintaining a welcoming environment for guests in a fast-paced setting.

You will greet guests, know menu items, upsell, and ensure safety standards while collaborating with coworkers on store events and parties.

Qualifications

• ServSafe certification preferred.
• Two years of experience in a high-volume and/or fine dining restaurant.
• Must be able to carry a serving tray and lift up to 50 lbs.
• Experience working with children preferred.

Responsibilities

• Greet customers upon arrival and inform guests of food and beverage options.
• Demonstrate knowledge of menu items and ingredients; suggest options for allergies.
• Consistently address customer concerns professionally and promptly.
• Efficiently execute all aspects of service and upsell where appropriate.
• Follow safety guidelines and local health sanitation laws.
• Support the team with events, storewide activities and parties.

Skills

Customer service

Communication

Flexibility

Team player

Tools

Infogenesis register

POS system

Job description

American Girl, a subsidiary of Mattel, is seeking a part-time Server for its New York City cafe and store team. The role involves delivering food and beverages, delivering an outstanding dining experience, and maintaining a welcoming environment for guests in a fast-paced setting.

You will greet guests, know menu items, upsell, and ensure safety standards while collaborating with coworkers on store events and parties.