Seasonal Health Insurance Support Specialist

Automatic Data Processing, Inc.; Fort Lauderdale (FL); Vor Ort; USD 20.000 - 28.000; Teilzeit

Zusammenfassung

Allied Services Group is seeking a Seasonal Customer Service Representative to join our Fort Lauderdale team. The role involves answering calls, verifying information, processing premium payments, and documenting interactions in CRM and enrollment systems.

You will help customers with plan selections while upholding regulatory compliance and a high quality standard. This in-office position offers an hourly rate of $17.25 with the potential for a full-time transition after the probation period.

Qualifikationen

• Excellent verbal communication and active listening skills.
• Strong problem-solving and organizational abilities.
• Detail-oriented and reliable with technology and learning new systems.

Aufgaben

• Answer incoming calls and assist customers with questions and requests.
• Provide professional and efficient customer service.
• Verify customer information and confirm plan selections.
• Read and document required medical and eligibility-related questions.
• Schedule and process premium payments.
• Document customer interactions in CRM/enrollment systems.
• Facilitate health insurance policy enrollments.
• Follow company and regulatory guidelines.
• Maintain an 85% or higher quality/compliance score.

Kenntnisse

Strong verbal communication

Active listening

Problem solving

Organizational skills

Detail oriented

Tech savvy

Fast-paced adaptability

Health insurance terminology knowledge

Customer service/call center exp

Tools

CRM software

Jobbeschreibung

Allied Services Group is seeking a Seasonal Customer Service Representative to join our Fort Lauderdale team. The role involves answering calls, verifying information, processing premium payments, and documenting interactions in CRM and enrollment systems.

You will help customers with plan selections while upholding regulatory compliance and a high quality standard. This in-office position offers an hourly rate of $17.25 with the potential for a full-time transition after the probation period.