Customer Service Representative (Seasonal)

ADP; Fort Lauderdale (FL); On-site; USD 20,000 - 28,000; Part time

Job summary

Allied Services Group is seeking a Seasonal Customer Service Representative to join our Fort Lauderdale team. The role involves answering calls, verifying information, processing premium payments, and documenting interactions in CRM and enrollment systems.

You will help customers with plan selections while upholding regulatory compliance and a high quality standard. This in-office position offers an hourly rate of $17.25 with the potential for a full-time transition after the probation period.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong problem-solving and organizational abilities.
• Detail-oriented and reliable with technology and learning new systems.

Responsibilities

• Answer incoming calls and assist customers with questions and requests.
• Provide professional and efficient customer service.
• Verify customer information and confirm plan selections.
• Read and document required medical and eligibility-related questions.
• Schedule and process premium payments.
• Document customer interactions in CRM/enrollment systems.
• Facilitate health insurance policy enrollments.
• Follow company and regulatory guidelines.
• Maintain an 85% or higher quality/compliance score.

Skills

Strong verbal communication

Active listening

Problem solving

Organizational skills

Detail oriented

Tech savvy

Fast-paced adaptability

Health insurance terminology knowledge

Customer service/call center exp

Tools

CRM software

Job description

Customer Service Representative (Seasonal)

Salary Range: $17.25 To $17.25 Hourly

Position: Customer Service Representative

Location: In office located in Fort Lauderdale, FL

Status: Part Time (Possible Full-Time Transition)

Dress code: Business Casual, Casual Fridays

About Us

Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.

The Opportunity

• Answer incoming calls and assist customers with questions and requests.
• Provide professional and efficient customer service.
• Verify customer information and confirm plan selections.
• Read and document required medical and eligibility-related questions.
• Schedule and process premium payments.
• Accurately document customer interactions in CRM and enrollment systems.
• Facilitate health insurance policy enrollments.
• Follow company and regulatory guidelines.
• Maintain an 85% or higher score on quality and compliance evaluations.

Skills and Experience

• Strong verbal communication and active listening skills
• Strong problem-solving and organizational skills
• Detail-oriented and reliable
• Comfortable using technology and learning new systems
• Ability to work in a fast-paced environment
• Ability to learn health insurance terminology and processes
• Prior customer service or call center experience preferred

Location & Hours

Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.

Please note: **During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.

Compensation

Our Customer Service Representative Position position starts at $17.25/hr/weekly. There are plenty of opportunities for advancement during and past your 3 month probationary period.

Competitive Compensation

Dive into hands-on paid training from our leadership team