Seasonal Guest Services Representative- Part time and full time

Stonewall Kitchen; York (ME); On-site; USD 19,000 - 28,000; Full time

Job summary

Stonewall Kitchen seeks enthusiastic Seasonal Guest Service Representatives to join during the busy holiday season. Responsible for exceptional customer service, order processing, and problem resolution for guests.

Responsibilities include handling orders by phone, fax, and mail, managing complaints, and promoting sales through upselling while guiding guests on shipping options. Training in corporate gifting and cross-channel communication is provided.

Qualifications

• High school diploma or equivalent and 1-2 years of customer service/retail experience.
• Excellent verbal and written communication skills.
• Ability to listen, stay calm, and handle guest concerns.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with basic computer tasks (order entry, emailing).
• Flexibility to handle multiple tasks and busy periods.
• Able to sit for extended periods and navigate stairs if needed.

Responsibilities

• Take and process orders via phone, fax, and mail and enter into computer systems.
• Proactively manage customer complaints and concerns.
• Maintain positive relationships with retail guests and provide product information.
• Promote sales through upselling and suggestive selling techniques.
• Explain shipping options and guide guests to appropriate methods.
• Correspond with guests via letter or email to uphold service standards.
• Process emails from the Guest Service queue.
• Review company materials for accuracy and communicate errors.
• Serve as the main contact for Corporate Gifting program and manage gift orders.

Skills

Customer service

Retail experience

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

We are seeking enthusiastic and dependable Seasonal Guest Service Representatives to join our team during our busy holiday season. The Guest Services Representative is responsible for providing exceptional customer service and problem resolution while working directly with our guests.

JOB SUMMARY

1. Take and process orders via phone, fax and mail including entering into computer, providing information and follow up regarding orders and inquiries.
2. Proactively manage customer complaints and concerns.
3. Maintain and enhance positive relationships with retail guests, including providing information on new products, updates on procedural changes, etc.
4. Promote sales through actively selling specials and other suggestive selling techniques such as upselling.
5. Understand all shipping processes and guide guests to most appropriate method for their needs.
6. Consistently represent Stonewall Kitchen’s commitment to the highest level of service through correspondence with guests as necessary by letter or email.
7. Process e-mails from the Guest Service queue.
8. Support Stonewall Kitchen’s commitment to Customer Service by critically reviewing company materials (Catalog / Internet) and communicating errors found.
9. Serve as the key point of contact for Corporate Gifting program.
10. Fully manage each corporate gift order/project including the initial call, discussing our terms, order processing, delivery monitoring and follow-up.
11. Promote increased sales through actively selling special and other suggestive selling techniques such as upselling.
12. Understand all shipping processes and guide guests to most appropriate method for customer needs.
13. Handle inbound/outbound calls from potential business partners that express an interest in Stonewall Kitchen Family of Brands products.

Requirements

Expectations

1. High school diploma or equivalent and 1-2 years of customer service and/or retail experience.

2. Must be able to listen well and have patience and a calm manner with guests.

3. Excellent proven communication skills – oral and written.

4. Must have the ability to deal with conflict and be creative in solving problems.

5. Computer literacy (Microsoft Office preferred)

6. Must be flexible and able to handle multiple tasks simultaneously.

7. Must be able to sit at a desk for several hours at a time, and be able to climb stairs

Salary Description

$17.00/hr