Guest Service Agent - Part Time

Stonebridge Companies; Long Island (ME); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Medical benefits

401(k) matching

Job summary

Stonebridge in Long Island City, NY seeks a part‑time Guest Service Agent to serve as the primary guest contact, handling check‑in/out and front desk operations with a focus on exceptional service.

The role requires about one year of education or related experience, fluency in English, and ability to use POS and reservation systems; pay is $20 per hour with access to comprehensive benefits as described in the job posting.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate reservation, check-in and checkout systems and credit card system following safety procedures.
• Check registration cards for completeness and legibility.
• Maintain cash drawer balance.
• Answer calls and route messages as required.
• Provide information on hotel amenities and local area.

Skills

Front desk operations

Guest service

Reservation system

Cash handling

English fluency

Education

One year certificate / related experience

Tools

POS system

Job description

City, State: Long Island City, New York. Rate of Pay: $20 per hour. Part Time. The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check‑in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift.
• Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message.
• Use message light to tell guests that they have a message waiting.
• Know emergency procedures and how to respond. Never say a guest’s room number out loud.
• Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
• Know physical makeup of building‑exterior and interior. Know where the closest shopping, convenience store and gas station is.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times. Set wake‑up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk, even if it is for a moment!
• Create incident reports for guest injuries / issues when required.
• Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

• High quality of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
• Acceptable productivity standards: Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
• Excellent customer service skills: Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
• Initiative: Asks for and offers help when needed. Includes appropriate people in decision‑making.
• Accountability: Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT

• Indoor work environment.
• May be exposed to and use of cleaning chemicals throughout the shift.
• Minimal to moderate noise levels consistent with hotel environment.

PHYSICAL DEMANDS

• Stand more than two thirds of the time.
• Walk less than one third of the time.
• Sit less than one third of the time.
• Lift up to 15 lbs.
• Push / pull up to 10 pounds.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. This position will no longer be available 30 days from: 2026-07-16.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.