Seasonal Guest Experience Lead — Store Leader

Lululemon Athletica; Boston (MA); Hybrid; USD 33,000 - 39,000; Part time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs and leadership

Job summary

Lululemon Athletica in Boston Seaport is hiring a Guest Experience Lead to guide frontline teammates and deliver an exceptional in-store experience. The role blends customer service, coaching, and operations to meet daily sales targets while ensuring an inclusive, high-energy environment.

As part of the store leadership team, you’ll supervise on the floor, support hiring and training, and use data to drive results, guest satisfaction, and team development during a dynamic, fast-paced schedule.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Customer service

Leadership

Teamwork

Communication

Education

High school diploma/GED

Job description

Lululemon Athletica in Boston Seaport is hiring a Guest Experience Lead to guide frontline teammates and deliver an exceptional in-store experience. The role blends customer service, coaching, and operations to meet daily sales targets while ensuring an inclusive, high-energy environment.

As part of the store leadership team, you’ll supervise on the floor, support hiring and training, and use data to drive results, guest satisfaction, and team development during a dynamic, fast-paced schedule.