Seasonal Front Desk Concierge for Tax Season

H&R Block, Inc.; Cotati (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, handle calls, schedule appointments, and connect clients with the appropriate tax professional.

Strong teamwork and confidentiality are essential to ensure a positive client experience this tax season. This in-person role requires availability for evenings and weekends, with opportunity to grow into tax preparation or office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage daily office operations in person. You will greet clients, handle calls, schedule appointments, and connect clients with the appropriate tax professional.

Strong teamwork and confidentiality are essential to ensure a positive client experience this tax season. This in-person role requires availability for evenings and weekends, with opportunity to grow into tax preparation or office