Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Town of Vestal (NY); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office tasks in person. You will connect clients with the appropriate tax professional and handle check-ins with care, maintaining a polished front desk experience.

Ideal candidates bring client-service experience, strong communication, multitasking ability, and attention to detail.

Qualifications

• Experience in fast-paced, client-centric settings.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize.
• Detail-oriented with strong organizational skills.
• Proficient with basic computer programs.
• Evenings and weekends availability during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication skills

Team collaboration

Organizational skills

Evenings weekends

Office software

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office tasks in person. You will connect clients with the appropriate tax professional and handle check-ins with care, maintaining a polished front desk experience.

Ideal candidates bring client-service experience, strong communication, multitasking ability, and attention to detail.