Winter 26/27: Front Desk Agent

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Season pass for employee and dependots

Discount programs at food & beverage,

Job summary

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort, handling check-ins, check-outs, and guest inquiries to ensure a seamless stay during our busy ski season.

Responsibilities include greeting guests, processing payments, and coordinating with departments to resolve issues while maintaining a welcoming lobby and accurate PMS records. Seasonal role with hourly pay and employee perks.

Qualifications

• Previous front desk or hospitality experience preferred.
• Excellent communication and organizational skills.
• Able to work in a fast-paced, high-volume environment.

Responsibilities

• Greet guests and check in/out with a welcoming, service-first attitude.
• Process payments, answer inquiries, and coordinate with departments for seamless stays.
• Provide information on events, resort amenities, lift tickets, dining options, and local attractions.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Springer-Miller PMS

Inntopia

RTP Ticketing

Job description

Compensation and Benefits:Compensation: Hourly wage, adjusted based on experience.Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.Job Summary:The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and play a key role in creating a welcoming, efficient and memorable experience. This position is responsible for handling check-ins, check-outs, guest inquiries, and coordinating with other departments to ensure a seamless stay – especially during our busy ski season.Summary of Key Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasmWelcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding chargesResolve guest issues with professionalism and a service-first attitudeMaintain an organized, tidy and welcoming front desk and lobby areaAnswer phones and respond promptly to guest requests, concerns and special needsProvide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledgeUphold all safety and security proceduresEnjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiencyBe happy, friendly and have an honest desire to help othersManage reservations and update guest profiles in the PMSContribute to the overall success of our team and represent the values we strive to achieveCommunicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needsAssist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resortHAVE FUN!Basic QualificationsComfortable working in a mountain resort environment, sometimes in cold or snowy, windy conditions.Occasional lifting up to 25 lbs. (e.g., luggage, supplies, packages)Microsoft Office proficiencyAbility to stand for extended periodsRequired Knowledge, Skills, and Abilities:Flexible and dependable; must be available to work weekends and holidaysPrevious customer service, front desk or hospitality experience preferredStrong communication and organizational skillsProfessional appearance and positive, energetic attitudeAbility to learn quicklyAbility to multi-task in fast-paced, high-volume environmentAbility to understand and carry out oral and written instructions and request clarification when neededStrong interpersonal skillsAbility to work as part of a teamAdditional Preferred Experience:Experience with Springer-Miller PMSExperience with InntopiaExperience with RTP TicketingIt is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.Work where you play - Apply now