Seasonal Events Operations Manager

Gaylord Hotels; Kissimmee (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Gaylord Hotels in Kissimmee, FL is seeking a Management-level professional to assist in planning and execution of meetings and special events. You will promote and execute property events with a seamless turnover from sales to operations and back, while guiding the team to hit daily and weekly goals.

Responsibilities include researching competitor pricing, apprising groups, executing event management strategy aligned with the business, and conducting daily walk-throughs to ensure client

Qualifications

• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

Responsibilities

• Assists in planning and execution of meetings and special events.
• Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.
• Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Skills

Event planning

Hospitality

Sales & marketing

Team leadership

Budget management

Vendor relations

Education

High school diploma or GED

2-year degree in hospitality

Tools

Event management software

Job description

Gaylord Hotels in Kissimmee, FL is seeking a Management-level professional to assist in planning and execution of meetings and special events. You will promote and execute property events with a seamless turnover from sales to operations and back, while guiding the team to hit daily and weekly goals.

Responsibilities include researching competitor pricing, apprising groups, executing event management strategy aligned with the business, and conducting daily walk-throughs to ensure client