Seasonal E‑Commerce Fulfillment Specialist

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Seasonal season pass for employee/deps

Discount programs at various resorts

Job summary

Killington/Pico Ski Resort Partners, LLC seeks an E-Commerce Support Specialist to manage daily online order fulfillment, customer service, and inventory movement for KillingtonSports.com. This role links the resort's retail, warehouse, and e-commerce systems to ensure accurate stock and a seamless guest experience across online and in-store channels.

Key responsibilities include processing orders from receipt to shipment, coordinating inventory with all locations, handling refunds and price

Qualifications

• Excellent organizational, communication, and customer service skills.
• Strong attention to detail and inventory accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with Shopify, inventory management systems, MS Office and shipping software preferred.

Responsibilities

• Manage the complete online order process from order receipt through shipment.
• Locate, pick, verify, pack, and ship customer orders while maintaining premium presentation standards.
• Coordinate inventory with all retail locations to maximize fulfillment efficiency and inventory accuracy.
• Process inventory transfers and maintain accurate inventory across company systems.
• Provide exceptional customer service through email, phone, returns, exchanges, order inquiries, and passholder discount verification.
• Process refunds and inventory adjustments in company systems.
• Assist with vendor MAP compliance and promotional sale pricing initiatives.
• Support implementation and auditing of promotional pricing and online pricing policies.
• Maintain shipping supplies, shipping workstations, and operational readiness.
• Collaborate with multiple departments to improve operational efficiency and guest satisfaction.
• Drive between resort locations as needed to support fulfillment and operational needs.
• Support continuous improvement of e-commerce operations and workflow efficiency.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Multitasking

Tools

Shopify

Inventory management systems

Microsoft Office

Shipping software

Job description

Killington/Pico Ski Resort Partners, LLC seeks an E-Commerce Support Specialist to manage daily online order fulfillment, customer service, and inventory movement for KillingtonSports.com. This role links the resort's retail, warehouse, and e-commerce systems to ensure accurate stock and a seamless guest experience across online and in-store channels.

Key responsibilities include processing orders from receipt to shipment, coordinating inventory with all locations, handling refunds and price