E-Commerce Support Specialist

KILLINGTON PICO SKI RESORT PARTNERS LLC; Killington (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Seasonal season pass for employee/deps

Discount programs at various resorts

Job summary

Killington/Pico Ski Resort Partners, LLC seeks an E-Commerce Support Specialist to manage daily online order fulfillment, customer service, and inventory movement for KillingtonSports.com. This role links the resort's retail, warehouse, and e-commerce systems to ensure accurate stock and a seamless guest experience across online and in-store channels.

Key responsibilities include processing orders from receipt to shipment, coordinating inventory with all locations, handling refunds and price

Qualifications

• Excellent organizational, communication, and customer service skills.
• Strong attention to detail and inventory accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with Shopify, inventory management systems, MS Office and shipping software preferred.

Responsibilities

• Manage the complete online order process from order receipt through shipment.
• Locate, pick, verify, pack, and ship customer orders while maintaining premium presentation standards.
• Coordinate inventory with all retail locations to maximize fulfillment efficiency and inventory accuracy.
• Process inventory transfers and maintain accurate inventory across company systems.
• Provide exceptional customer service through email, phone, returns, exchanges, order inquiries, and passholder discount verification.
• Process refunds and inventory adjustments in company systems.
• Assist with vendor MAP compliance and promotional sale pricing initiatives.
• Support implementation and auditing of promotional pricing and online pricing policies.
• Maintain shipping supplies, shipping workstations, and operational readiness.
• Collaborate with multiple departments to improve operational efficiency and guest satisfaction.
• Drive between resort locations as needed to support fulfillment and operational needs.
• Support continuous improvement of e-commerce operations and workflow efficiency.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Multitasking

Tools

Shopify

Inventory management systems

Microsoft Office

Shipping software

Job description

Job Details

Job Location: Killington Resort - Killington, VT 05751

Position Type: Full-Time Seasonal

Salary Range: $18.25 - $19.16 Hourly

Job Category: Retail

Compensation and Benefits:

Compensation: Hourly wage, adjusted based on experience

Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The E-Commerce Support Specialist is responsible for the daily operation of KillingtonSports.com's order fulfillment, customer service, inventory movement, pricing compliance, and returns. This position serves as the operational link between the resort's retail, warehouse, and e-commerce systems to ensure accurate inventory, efficient fulfillment, and an exceptional guest experience. This role is a key component in advancing Killington toward a true Omni-Channel retail operation by creating a seamless shopping experience across online and in-store channels.

Summary of Key Responsibilities:

• Manage the complete online order process from order receipt through shipment.
• Locate, pick, verify, pack, and ship customer orders while maintaining premium presentation standards.
• Coordinate inventory with all retail locations to maximize fulfillment efficiency and inventory accuracy.
• Process inventory transfers and maintain accurate inventory across company systems.
• Provide exceptional customer service through email, phone, returns, exchanges, order inquiries, and passholder discount verification.
• Process refunds and inventory adjustments in company systems.
• Assist with vendor MAP (Minimum Advertised Price) compliance and promotional sale pricing initiatives.
• Support implementation and auditing of promotional pricing and online pricing policies.
• Maintain shipping supplies, shipping workstations, and operational readiness.
• Collaborate with multiple departments to improve operational efficiency and guest satisfaction.
• Drive between resort locations as needed to support fulfillment and operational needs.
• Support continuous improvement of e-commerce operations and workflow efficiency.

QualificationsBasic Qualifications

• Valid driver's license with the ability to travel between resort locations.
• Ability to stand and/or walk for up to 7 hours per shift.
• Ability to lift up to 50 lbs
• Ability to perform warehouse and retail physical duties.
• Ability to lift, bend, squat, push and pull.

Required Knowledge, Skills and Abilities:

• Excellent organizational, communication, and customer service skills.
• Strong attention to detail and inventory accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with Shopify, inventory management systems, Microsoft Office, and shipping software preferred.

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.