Seasonal Dock & Guest Services Coordinator

Alaska Mountain Guides; Haines (AK); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee housing

Laundromat nearby

Bear-safe campground environment

Job summary

Alaska Mountain Guides is seeking a Dock Representative in Haines to support daily ferry operations and guest service. You will manage check-ins, tickets, waivers, and transfers, acting as the first point of contact with guests in a high-energy setting.

Responsibilities include maintaining manifests, updating systems, coordinating crowds, and providing administrative support; prior tourism or office experience is a plus.

Qualifications

• Prior office or tourism experience preferred.
• Clean driving record; eligible for company auto insurance.
• Basic first aid and CPR certification required or obtainable.
• Ability to think quickly and solve problems on the fly.
• Open to obtaining Class B CDL with Passenger and Airbrake endorsements.

Responsibilities

• Reports to Haines Skagway Fast Ferry Manager.
• Assist in daily operations: respond to emails, calls, voicemails and check in guests.
• Inspect facilities pre-arrival and manage guest manifests daily.
• Upload manifests to SharePoint and file records after the day ends.
• Update season/daily prelims using BaseCamp, FareHarbor, and partner sheets.
• Coordinate crowd flow and boarding for the fast ferry.
• Fill ship settlement forms and provide admin/marketing support.
• Support projects and additional duties as needed.

Skills

Customer service

Problem solving

First aid/cpr

Fast-paced work

Tools

BaseCamp

FareHarbor

SharePoint

Job description

Alaska Mountain Guides is seeking a Dock Representative in Haines to support daily ferry operations and guest service. You will manage check-ins, tickets, waivers, and transfers, acting as the first point of contact with guests in a high-energy setting.

Responsibilities include maintaining manifests, updating systems, coordinating crowds, and providing administrative support; prior tourism or office experience is a plus.