Seasonal Customer Support Associate

HKR.TEAM; New York (NY); Sur place; USD 3 700 - 6 100; Temps partiel

Avantages offerts par ce poste

Remote work

Part-time contract

Rotating shifts

Startup culture

Résumé du poste

HKR is hiring a Customer Service Associate to support a US partner from a remote location. You will handle email and live chat, provide order status updates, and process exchanges or edits to orders. Strong English, prior customer support, and a tech‑savvy mindset are required.

The position is a contract for 2–3 months with potential extension, offering weekend/second shift options and a flexible remote setup. Training will be via Google Meet with documentation provided.

Qualifications

• Experience in customer support or customer operations.
• Worked as an independent contractor in a past role.
• Excellent written and spoken English (C1).
• Ability to troubleshoot while maintaining customer focus.
• Team player with a positive, proactive attitude.
• Tech‑savvy with a reliable internet connection and a PC/laptop with webcam.

Responsabilités

• Communicate with customers of a US partner via email or live chat.
• Provide order status updates, tracking links, and replace items as needed.
• Assist with edits to shipping addresses or item details on orders.
• Identify apparel designs customers are seeking on the site.
• Maintain professional, courteous interactions and resolve issues efficiently.

Connaissances

English (C1)

Customer support

Communication

Troubleshooting

Description du poste

Hi there! At HKR, we took out our map and compass and we’re currently on the lookout for new talented people in the Philippines to join our team in the shoes of a Customer Service Associate, assisting one of our US-based partners.

Btw, HKR was remote before it was even cool!

Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy:

“Whatever you are, be a good one” - Abraham Lincoln.

What you’ll be doing?

• You will assist our US partner by communicating with their customers in English; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww!)
• You will provide an order status update (tracking links, emailing printers, etc.);
• You will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;
• You will offer support in editing their orders (shipping address/info, item details);
• You will make inquiries and identify specific apparel designs customers are looking for on our site.

About you

• You come with previous experience in a similar position, having a background in customer support or customer operations;
• You worked as an individual contractor in one of your past companies;
• You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;
• You have the ability to maintain composure and customer focus while troubleshooting and solving issues;
• You are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;
• You are tech-savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOD - Bring Your Own Device).

About the job

• You will be able to work from your awesome pajamas from the comfort of your home;
• We’re looking to hire in two batches with a determined collab contract of 2-3 months, depending on the batch, starting Oct 26th, and Nov 2nd, respectively. The contract will end Dec 31st, 2026; however, depending on the collab results, it could be extended throughout January (and even more!).
• While we typically work 3 PM - 12 AM, we want to offer our partners in the US the ability to work on a second shift (9 PM - 6 AM)and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too);
• The training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.

Perks

• Monthly income of up to $550 gross, working as an independent contractor
• Remote, full-time job
• Rotating shifts:3 PM - 12 AM/9 PM - 6 AMschedule (with 1 hour of lunch break)
• Start-up culture, young team, no egos, no BS

About Us

At HKR, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR.

Transparent culture, tech-savvy, and quick decision-making.

Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.

Fantastic mix of US clients with more to come.

We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.

Ideal for creative minds who love contributing ideas and improving processes.

Oh... and we don't waste time in useless meetings.

Location

Based in Bucharest and Cluj, Romania, but also in New York, US, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.