CUSTOMER SERVICE REPRESENTATIVE (SEASONAL FULL TIME)

Forward Energy; Michigan; On-site; USD 21,000 - 26,000; Full time

Job summary

Forward Energy is seeking a Customer Service Representative for a seasonal full-time role from September through March. This Michigan-based position involves handling customer inquiries, processing home heating and propane orders, and maintaining accurate records while delivering outstanding service.

The role emphasizes teamwork, flexibility, and a positive attitude in a fast-paced environment at our propane and home heating business, with on-site operations in Michigan.

Qualifications

• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry and organizational skills with attention to detail.
• Outstanding verbal and written communication abilities.
• Demonstrated customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work effectively in a team.
• Positive attitude and commitment to delivering exceptional service.

Responsibilities

• Answer customer inquiries by phone and in person with professionalism and courtesy.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints in a timely and professional manner.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other administrative duties as assigned.
• Collaborate with team members to ensure an excellent customer experience.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data entry

Organizational skills

Verbal and written communication

Customer service experience

Phone etiquette

Multitask

Team environment

Job description

CUSTOMER SERVICE REPRESENTATIVE (SEASONAL FULL TIME)

Job Category: Forward Energy

Requisition Number: CUSTO001319

• Posted: August 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment, enjoy helping others, and bring a positive, adaptable attitude to work each day? Forward Energy is looking for an enthusiastic and customer-focused individual to join our team as aCustomer Service Representative.

Forward Corporation is a fifth-generation family-owned and operated Michigan company that has been in business for 100 years. Known primarily for its various Shell and Marathon Convenience Stores, Forward's brand portfolio has grown to include many Subway Restaurants, Super 8 Motels, a LumberJack Lodge, and The LumberJack Restaurant in West Branch. Forward Corp. also owns and operates Forward Energy, a home-heating business, and T.R. McTaggart, a custom screen print and embroidery business. Forward Corp. is headquartered in Standish, MI, and proudly employs over 700 Michigan residents across the state.

Seeking customer-oriented, outgoing team player for multi-task position. This position requires someone who is energetic, ambitious and works well with others.

Position Overview

This is a seasonal full-time position that runs from September through March, making it an excellent opportunity for individuals who would enjoy having the summer months off. The successful candidate will provide outstanding customer service while supporting the daily operations of our propane and home heating business.

• Answer customer inquiries by phone and in person with professionalism and courtesy.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints in a timely and professional manner.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other administrative duties as assigned.
• Collaborate with team members to ensure an excellent customer experience.

Qualifications & Skills

• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry and organizational skills with excellent attention to detail.
• Outstanding verbal and written communication abilities.
• Demonstrated customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work effectively in a team environment.
• Positive attitude and commitment to delivering exceptional service.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.