Seasonal Customer Service Pro (Oct–Jan)

dftba-jobs; Missoula (MT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid holidays

Union eligibility

Job summary

DFTBA Records, LLC is seeking a Seasonal Customer Service Representative to support customers during our busiest season in Missoula, MT. The role focuses on email-based support, prioritizing tickets, and coordinating with the CS/Warehouse teams to resolve issues.

The position runs Oct 20, 2026 through approx. Jan 15, 2027 (up to 6 months) with typical hours peaking in October and December; includes benefits such as health, dental, vision insurance, paid vacation and holidays. $22.00 per hour.

Qualifications

• Excellent written communication skills.
• Able to prioritize and multitask effectively and efficiently.
• Understand that most issues can be fixed by proactive communication.
• Wants to work for a company that makes a difference in the world!

Responsibilities

• Sort incoming emails based on priority and ticket type.
• Respond to customer service tickets via email.
• Coordinate with CS and Warehouse teams to resolve order issues.
• Arrange order reshipment and replacements for lost/damaged orders.
• Answer questions about products, shipping, and store policies.

Skills

Excellent written communication

Prioritization & multitasking

Proactive communication

Customer service mindset

Job description

DFTBA Records, LLC is seeking a Seasonal Customer Service Representative to support customers during our busiest season in Missoula, MT. The role focuses on email-based support, prioritizing tickets, and coordinating with the CS/Warehouse teams to resolve issues.

The position runs Oct 20, 2026 through approx. Jan 15, 2027 (up to 6 months) with typical hours peaking in October and December; includes benefits such as health, dental, vision insurance, paid vacation and holidays. $22.00 per hour.