Seasonal Customer Service Pro—Make a Difference

DFTBA; Missoula (MT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid holidays

Job summary

DFTBA is seeking a detail-oriented Seasonal Customer Service Representative in Missoula, MT to handle customer inquiries during our peak season. The role runs roughly October to January with typical hours 9–5, Mon–Fri, though scheduling may shift with demand.

You will respond to emails, coordinate with CS and Warehouse teams, process reshipments, and answer questions about products and policies while maintaining exceptional customer service. Benefits provided for the season.

Qualifications

• Excellent written communication skills.
• Ability to prioritize and multitask effectively.
• Understand that most issues can be fixed by proactive communication.
• Want to work for a company that makes a difference in the world!

Responsibilities

• Sort incoming emails based on priority level and type of ticket;
• Respond to customer service tickets via email;
• Work with our CS and Warehouse teams to resolve issues with orders;
• Set up order reshipment and replacements for lost or damaged orders;
• Answer customer questions about products, shipping, and store policies;
• All while keeping our customers happy!

Skills

Written communication

Prioritization & multitasking

Proactive communication

Mission-driven

Job description

DFTBA is seeking a detail-oriented Seasonal Customer Service Representative in Missoula, MT to handle customer inquiries during our peak season. The role runs roughly October to January with typical hours 9–5, Mon–Fri, though scheduling may shift with demand.

You will respond to emails, coordinate with CS and Warehouse teams, process reshipments, and answer questions about products and policies while maintaining exceptional customer service. Benefits provided for the season.