Seasonal Full Time Customer Service

DFTBA; Missoula (MT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Paid holidays

Job summary

DFTBA is seeking a detail-oriented Seasonal Customer Service Representative in Missoula, MT to handle customer inquiries during our peak season. The role runs roughly October to January with typical hours 9–5, Mon–Fri, though scheduling may shift with demand.

You will respond to emails, coordinate with CS and Warehouse teams, process reshipments, and answer questions about products and policies while maintaining exceptional customer service. Benefits provided for the season.

Qualifications

• Excellent written communication skills.
• Ability to prioritize and multitask effectively.
• Understand that most issues can be fixed by proactive communication.
• Want to work for a company that makes a difference in the world!

Responsibilities

• Sort incoming emails based on priority level and type of ticket;
• Respond to customer service tickets via email;
• Work with our CS and Warehouse teams to resolve issues with orders;
• Set up order reshipment and replacements for lost or damaged orders;
• Answer customer questions about products, shipping, and store policies;
• All while keeping our customers happy!

Skills

Written communication

Prioritization & multitasking

Proactive communication

Mission-driven

Job description

DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company is grounded in the online space and collaborating with creators to craft, sell and deliver high-quality products for their communities and supporters. As we have grown, so has our ability to do good- we have proudly donated more than $13M since 2021 to Partners in Health to support their efforts to build the Maternal Center for Excellence in Sierra Leone. And we are continuing to grow, motivated, not by personal gain, but by our potential to do more good.

We at DFTBA value creativity, problem-solving and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives and values that make you uniquely you.

We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! This position is 9-5, M-F though the hours may vary a bit depending on business levels.

What you'll do

• Sort incoming emails based on priority level and type of ticket;
• Respond to customer service tickets via email;
• Work with our CS and Warehouse teams to resolve issues with orders;
• Set up order reshipment and replacements for lost or damaged orders;
• Answer customer questions about products, shipping, and store policies;
• All while keeping our customers happy!

Qualifications

• Have excellent written communication skills!
• Can prioritize and multitask effectively and efficiently!
• Understand that most issues can be fixed by proactive communication!
• Want to work for a company that makes a difference in the world!

More details about the position:

• JobTitle : Seasonal Customer Service Representative
• Fixed Seasonal Term: The Season is expected to run October 20, 2026 through estimated January 15, 2027 (but end date is variable and not to exceed 6-months)
• Status : Seasonal, Full-time, non-exempt
• BenefitsProvided : Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas Day, New Year's Eve and New Year's Day)
• Reportsto : Director of Customer Service
• Location : Missoula, MT
• Hourly Wage : $22.00

All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.